FAQ
You have arrived at the FAQ page because you are naturally an inquisitive person. Smart some may say! Below are some common and not so common questions, if your question is not here, please just send it to hello@oteetee.com and we will get back to your shortly!
Yes! We ship practically anywhere in the world with an address.
This depends on where you are and what you are ordering. We have made our website to show you the best possible prices for you, you will also see a shipping estimate price range when you add to cart.
This will also depend on which shipping option you choose, all of our products are made to order. We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
For the most accurate timings please use a shipping calculator on the cart page. We ship from 2 locations in the US and 1 location in Europe. Whatever shipping address you put down, we will send it from the closest one.
After your item have been made and a shipping label has been created, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and email. This is assuming you have chosen the shipping option with tracking as there super cheap shipping options but with no tracking. You can then use that code to track exactly where your order stands.
You can go to our contact page and send us a message there. Alternatively you can email us at hello@oteetee.com. You can also talk to us through our social media on facebook and instagram.
Currently our T-shirts are all unisex with a tear away label. They are slim/relaxed fit and a soft to the touch. It's made of a heavier cotton and the double-stitched neckline and sleeves give it more durability. 100% ringspun, pre-shrunk with shoulder-to-shoulder taping.
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
Tumble dry low, or hang-dry for longest life.
Cool iron inside-out if necessary. Do not iron decoration.
Do not dry clean.
Tumble dry low, or hang-dry for longest life.
Cool iron inside-out if necessary. Do not iron decoration.
Do not dry clean.
Fear not, every order placed on our store is custom made in-house. A tracking code will be sent after it is made and ready to ship out. Please allow 3 to 5 days for us to complete your order. Once your item/s have been made, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and email. Most of our shipping will include tracking but for some countries there are economy shipping options with no tracking.
Contact us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us at, hello@oteetee.com.
Contact us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the size for you. Contact us at, hello@oteetee.com.
Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to make and ship every order as soon as we can. If we have not yet made or shipped out your order, then we can easily cancel your order for you. Contact us at, hello@oteetee.com.
If you are in need of an exchange or return, please contact hello@oteetee.com first to confirm the appropriate action to take.
Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Exchanges for a new size can be made once upon request. Returns or refunds can only be issued if you received wrong or damaged items.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: hello@oteetee.com) for instruction on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All orders of sale items are final.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at, hello@oteetee.com.
No problem! If you need a new size, email us at hello@oteetee.com. Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you an exchange. Exchanges for a new size can be made one time only upon request.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Please contact us (email: hello@oteetee.com) for instructions on how to begin your exchange.
If you see a "delivery exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, email hello@oteetee.com and we will find out what happened and correct the situation for you.
We're so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at hello@oteetee.com.
the currency will usually set to whatever country you are visiting from, all prices are set in USD and changed live to what the current exchange rates are. You can change the currency at the bottom right of the screen.